FAQS

ALWAYS INCLUDED

Personal advice and supportfrom the Ortiz Speedy Moving teamTransportation, vehicles and fuelProtective equipment and fastening strapsTransportation and liability insurance

you are only covered if the company’s employees

carry out the removalGuaranteed service on the specified dateRemoval of the number of boxes indicated in your booking confirmationRemoval of all the furniture listed in your booking confirmation

ONLY INCLUDED IF SELECTED

Dismantling and reassembling furnitureFloor protectionWaste disposal/recyclingPacking and unpacking boxesAll-risk insurance

ONLY INCLUDED AT CUSTOMER’S REQUEST

Reserving parking spacesRepairs, electrical work, removal and installation of light fittingsHanging frames, curtains, etc.Maintenance person available upon request

Please make sure that the removals team can park close to your home on the day of the move and that they have the necessary authorisation to do so.

If it is difficult to park close to your home, please make sure that you reserve the necessary parking spaces and have

authorisation to block the street before the day of your move.Please contact your local police station for more information about this.

If you have any other questions at all, please do not hesitate to contact us here.

Ortiz Speedy Moving is a removals company with over 15 years’ experience in removals and a range of other services.

There are no hidden fees with us, our prices are tailored to your inventory and include all transportation and labour costs.

Our team of removal experts, fleet of trucks and high-quality approach is what makes us stand out from other removals companies.

You can either contact us directly using the phone number below or via our free quote request form and we will get back to you as soon as possible within the next 24 hours.

For local moves, we recommend organising it at least three weeks in advance.

For long-distance moves within Europe, we recommend getting everything organised at least four weeks in advance.

As soon as possible.

We understand that sometimes moves can happen at the last minute and we will always do whatever we can to make ourselves available.

By booking as early as possible with us, you can be sure to have the best availability.

If you leave it too late, we may not be able to guarantee availability.

We take particular care to ensure that the furniture and other possessions entrusted to us are well protected when being transported.

On the day of your move, we will work with you to put together a list of the furniture and possessions that require particular care and special packaging for optimal protection.

We recommend that you transport all jewellery and other valuable possessions yourself.

Yes.Our main objective is to keep your possessions safe.We have previously carried out customer removals in rainy and snowy weather.

However, if there is a storm we may be obliged to suspend the move for safety reasons and because the insurance may not cover any damage.

Cash, bank transfer, PayPal, Twint.

The time needed for the move depends on a range of factors including the number of rooms, the distance between your old home and new home, the amount that needs moving, the additional services that you have booked, etc.

On average, a move takes between 4 and 8 hours.

If you book our additional dismantling and reassembly service, we will dismantle all furniture that needs it prior to transportation.It will then be reassembled in your new home by our team.

INCLUDED

All cleaning products and equipmentService performance guaranteeKitchen cleaning (including descaling, cleaning the oven, dishwasher, extractor hood, the inside and outside of cupboards, drawers, hob and refrigerator)Cleaning shutters, roller or slat blindsWindow and window frame cleaningBathroom cleaning (including descaling, cleaning baths and showers, toilets, sinks and mirrors)Cleaning all floors, doors, door frames, removal of spiders’ webs and dustingRadiator cleaning

ONLY INCLUDED IF SELECTED

Company attendance during your inventory checkTumble dryer and washing machine cleaningWaste disposal/recyclingRemoving traces of glue on tiles and doorsCleaning attics, cellars, balconies and terracesPressure washing – balcony/terraceCarpet shampooingConservatory cleaningChimney cleaning

NOT INCLUDED

Wall cleaningReplacing filters in the kitchen and bathroomElectrical repairs and workAnti-mould treatment (cleaning

will only remove superficial mould.

The person who owns the property is responsible for deep-treating

mould if necessary)Filling holes in wallsFloor polishingFloor sandingRemoving traces of glue from easily damaged surfaces (carpets, parquet floors, laminate flooring)